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FAQs

Here are some quick answers to our most frequently asked questions. If you cannot find the answer to your inquiry, please reach out to us at help@thedemi.com and we will be happy to help!

Jewelry

As soon as humanly possible! Our current turnaround time is 5 to 7 business days on most orders. You'll receive a shipping notification as soon as your order leaves our studio!

We do! We accept returns on any unworn piece within 30 days of receipt. After 30 days, all sales are final. We are also happy to accept exchanges within 30 days on an unworn piece. Please email us at help@thedemi.com to start the return or exchange process and to receive instructions on how to send your jewelry back to us. Our Customer Care team is here to help!

Our custom-created packaging is designed to be ready-to-gift! Your piece will arrive in a beautiful The Demi box, free of charge.

We offer free domestic shipping via USPS Priority Mail within the United States on all orders.

We ship via USPS Priority Mail within the United States.

Once your order is fully processed, we will ship your package via USPS Priority Mail. Delivery will take between 1 to 3 business days, based on where the package is being sent within the United States.

Unfortunately, we are not able to ship outside of the United States at this time. We hope to offer international shipping soon!

Please email help@thedemi.com and we will be happy to look into it for you!

Our collection includes 14k solid gold pieces and gold vermeil pieces. Check the details of the pieces you have your eye on for their materials list!

Our diamonds are high quality, real, natural diamonds. Quality matters to us. All diamonds are at least SI clarity and G-H color grades.

Please see our Materials and Care page for more details!

Vermeil (pronounced “vur-MAY”) is a thick micron gold layer, usually not less than 10 karat gold, over solid sterling silver. Other “gold plated” jewelry have a thin coating of gold over cheaper materials, such as brass. Vermeil is a step up from gold plated. Our vermeil boasts an industry-leading 14k gold layer over sterling silver.

Please see our Materials and Care page for more details!

It's important to avoid sleeping, showering, and exercising in your jewelry. Basically, jewelry should be the last thing you put on in the morning, and the first thing you take off at night. Please see our Materials and Care page for more details!

Currently, we do not offer resizing for any of our pieces. But we are happy to exchange your piece for a different size! Just shoot us an email to get started: help@thedemi.com.

We have added a 2-inch extender on our chains so that you can have the option to wear the necklace shorter or longer.

We do! We accept returns on any unworn piece within 30 days of receipt. After 30 days, all sales are final. We are also happy to accept exchanges within 30 days on an unworn piece. Please email us at help@thedemi.com to start the return or exchange process and to receive instructions on how to send your jewelry back to us. Our Customer Care team is here to help!

 

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