Warranty & Returns

At The Demi, we truly want you to love your jewelry and your shopping experience. However, if for any reason you want to return your item, we understand! Check below for policy details. To start a return, just click on the button at the bottom of this page. 

 

Warranty

At The Demi, we stand behind the quality of our product. We are pleased to offer a one year warranty, effective from the date of purchase. The warranty only applies to manufacturing defects impacting your piece(s). If you suspect that your piece has a manufacturing defect, we will do what is needed to make it right. Sometimes we'll be able to have one of our in-house jewelers repair the piece. Otherwise, we'll send you a replacement piece. Please reach out to our Customer Care team on live chat, by phone at (781) 218-9920, or via email at help@thedemi.com and we'll respond within 2 business days.

 

Returns

We accept within 90 days of the purchase date. 

Within the first 30 days, we'll credit a full refund back to the original form of payment. Within 31 - 90 days from the date of purchase, we'll issue you a store credit equal to the price of your item. The original cost of shipping, if applicable, will not be refunded.

To start a return, click on the “Click here to start your return” link below and fill in your order number and email address to receive your prepaid return label via email. 

Refunds will not be honored for purchases made using bitcoin and any other cryptocurrency.  All purchases using cryptocurrency are final sale.

Processing refunds takes approximately 5 - 7 business days (from the time your shipment reaches our office). Depending on which credit card you use, it may take an additional 2-10 business days for the refund to show up on your account after processing.

Customer Care is available to help Monday – Friday: 8am to 4pm EST. Feel free to give us a call at (781) 218-9920, reach us via live chat, or email us at   help@thedemi.com .

  

Start your return here: